Know our customer
The client is a large financial firm and had manual documentation for analysis. They wanted to increase efficiency while simplifying the workflows. The client had ServiceNow as their Enterprise Service management platform. Although they had numerous security technologies, they were unable to interconnect and maintain the same due to a lack of expertise.
Business challenge
- The client had implemented ServiceNow and Cyber Security Operations Center (CSOC) years back for tasks and time tracking.
- They had client information security organization task and time metrics but it was all manual and needed careful documentation for analysis.
- The client had implemented various security technologies and capabilities but due to lack of expertise, they were unable to interconnect and maintain the same as these solutions were segmented.
- Having so many tools and processes only increased inefficiency and delayed detecting, prioritizing and resolving the security incidents when they arose.
- The client wanted to simply the workflows, automate the repetitive tasks and provide management with desired metrics.
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How AVASOFT helped?
- We as a team, evaluated their current security tools, functions and processes and concluded that Security Orchestration, Automation, and Reporting (SOAR) TOOLS would greatly benefit the client.
- We evaluated SOAR tools and found out that ServiceNow already has a solid base for key business intelligence data (business services, user metrics and service priorities)
- We convinced their team to invest in the Security Operations modules of ServiceNow as it enabled us to integrate different security tools and leverage the aggregation and decision metrics of this data.
- After multiple discussions, we selected and implemented the ServiceNow Security Operations suite of tools.
- We aligned the current business processes and the ServiceNow SecOps platform while implementing process changes, tool integration and platforms.
- We trained the internal security engineer who would be responsible for maintaining and improving the security operation toolset within ServiceNow.
Business gain
- The client’s team were able to align their business objectives of the maturing security process, aggregating information from different tools into a single toolset, driving a single point of a calculated decision based on the aggregated data, driving a continual process improvement by utilizing SLA’s, process/task workflows and eventually, orchestration.
- We implemented process changes, tool integration and platforms integration in such a way that the client was able to witness immediate and visible results.
- They also saw an improvement in time to detect and time to resolve incidents when they arose.
