The system is capable of learning from the activities performed by the users. This streamlines the process to bring the maximum productivity from the resources.
Business Challenge
- Support engineer takes help from another resource to solve the issues.
- Spends more time in work searching for an exact solution for the problem which is solved already.
- No proper record of activities performed by the support engineers.
- Lack of knowledge sharing among support engineers.
How Avasoft Helped?
- We built a common knowledge base to capture the activities of the support engineer.
- Implemented an easy and intelligent way of searching a solution.
- Supervised machine learning process keeps system to suggest exact solution for the problem.
- Continuous machine learning process helps to remove the unused solution in knowledge base, so it reduces the resource utilization in a system.
- Multiple engagements are maintained at the same time.
- System can detect the vulnerability in an application which frequently makes system down.
Teck Stack
Value Additions To Customer
- Reduce SLA to close the tickets.
- Creates a common knowledge base.
- Reduces resource (support engineer) dependency
- It helps to assess the support engineer’s efficiency by tracking all the activities performed by the support engineers with Audit.
- Report based on business intelligence.
- Performance evaluation and effective use of resources.
- Hassle free managed service support.