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How we ensured 81% business continuity and achieved a hassle-free large-scale Slack to MS Teams migration
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Our client is a prominent multinational retail corporation, offering a diverse array of merchandise and services at everyday low prices. With a global footprint, millions of customers served and a robust workforce of over 30,000 employees, they manage an intricate IT infrastructure.
79%
Eliminated operational silos
81%
Ensured business continuity
62%
Enhanced user satisfaction
Challenge: Hindrances in Slack to Teams migration with data compliance and resource constraints
Recognizing the imperative of modernizing their collaboration tools to improve operational efficiency, they sought to transition from Slack to Microsoft Teams. The goal was to achieve this migration seamlessly, without expending internal resources or disrupting daily operations.
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The client faced several critical challenges in executing this large-scale migration:
Data Retention Compliance: The vast repository of organizational data on Slack needed to be meticulously managed to comply with stringent legal and regulatory data retention requirements
Lack of In-House Expertise: With no prior experience or internal expertise in Slack-to-Teams migration, the task appeared daunting and complex.
Resource Constraints: Limited internal resources to oversee the transition posed a risk to both their market position and day-to-day productivity.
Need for Specialized Migration Team: The client required a dedicated and specialized team to manage the migration with minimal disruption, ensuring data integrity as well as adherence to a stringent timeline.
Solution: Empowering seamless Slack to Teams migration with expertise and continuous support
Our team of experts delivered a comprehensive migration solution tailored to the client’s expectations:
Specialized Migration Team: Assembled a dedicated team to manage the entire migration process, from initial analysis through to post-migration support.
Advanced Inventory Assessment: Conducted an extensive evaluation of Slack user data using advanced migration tools, effectively mapping it for seamless transfer to Microsoft Teams.
Dynamic Migration Schedule: Developed a tailored migration schedule that aligned with the client’s business peaks and downturns, ensuring uninterrupted operations.
Precision Data Transfer: Executed a targeted data transfer strategy, with detailed user mapping to ensure the accuracy and integrity of all conversations and data.
Incremental Weekend Migrations: Implemented incremental migrations over weekends to facilitate real-time synchronization with Slack data, maintaining seamless work process continuity.
Quality Assurance and Communication: Conducted thorough quality checks throughout the migration process and maintained transparent, ongoing communication with the client by proactively addressing any concerns.
Post-Migration Support: Provided intensive post-migration support, assisting the client’s team in adapting to the new Teams environment and resolving any integration issues.
Benefits: 79% eliminated operational silos and 81% ensured business continuity
The migration to Microsoft Teams brought substantial benefits to the client:
Achieved seamless integration of their global workforce, eliminating operational silos by 79% and fostering a collaborative culture across international boundaries.
By outsourcing the migration to AVASOFT, the client conserved valuable internal resources, allowing them to focus on core retail operations and business innovation.
The personalized migration schedule aligned perfectly with the client’s operational timelines, 81% ensuring business continuity during high-activity periods without any revenue impact.
Post-migration, our comprehensive user training and support empowered the client’s employees, enhancing their proficiency in the new Teams environment and driving user satisfaction by 62%.
AVASOFT’s incremental migration tactics ensured a smooth transition with continual data updates, providing confidence in data accuracy and availability, thereby mitigating risks associated with data discrepancies.
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