In this success story, we helped our client with a DevOps transformation solution. Our DevOps experts transformed the multi-staged manual Salesforce deployment process of the client to an automated Salesforce release management workflow.
The best part is that we ensured zero downtime and optimal operations in the client’s Salesforce application during the development tenure.
Get to know the client & their business challenges!
Our client is the leading American company helps its customers with rent-to-own service for key items like furniture, appliances, and electronics. They had implemented the Salesforce application to manage their customer relationships efficiently.
Client Salesforce team had planned for frequent patches, upgrades, and releases in their application. They were maintaining multi-stage environments (Development, QA, UAT, Training, Live) for the deployment of Salesforce artifacts.
Developing, testing, and deploying the artifacts in every environment was a redundant and time-consuming process. For instance, a minor change in the repository file accounts for 3-7 hours of manual deployment.
Client Salesforce release management team leveraged the ServiceNow portal to manage and deploy their patches in higher environments (UAT, Training & Live). In addition to automating the deployment model, they needed to integrate the CI/CD (Continuous Integrity & Continuous Deployment) pipeline to the ServiceNow portal. So, they were in search of a team who has hands-on experience in DevOps, Salesforce, ServiceNow to build a customized release management process for their Salesforce application.
Continue Reading
Our solution to the client with the DevOps Transformation service!
AVASOFT DevOps experts dived in to analyze the client’s Salesforce application that has a multi-stage deployment model. Further, we proposed the Salesforce release management best practices to maintain the streamlined artifact deployment.
- The client was already utilizing GitLab for their development processes. So, we proposed GitLab CI/CD solution to deploy the patches.
- Our DevOps experts automated the deployment process of a multi-staged Salesforce environment as per the business needs. For development and QA environments, the deployment process was automated, whereas for higher environs the deployment process was customized to wait for the approval of the release management team.
- The code changes in the repository have been bundled and pushed as artifacts ID to create tickets in the ServiceNow portal. The release management team analyzes and approves the patches that have been qualified for test coverage.
- Right from creating tickets in the ServiceNow portal to deploying the patches in the specified higher environment, the complete deployment process has been automated using GitLab CI/CD pipeline.
Business gains for the client
- Our client experienced an 85% reduction in deployment efforts. They could easily push the changes in higher environments by approving the artifact tickets in the ServiceNow portal.
- Client Salesforce development team could focus on enhancements, patches & upgrades rather than swirling around deployment complexity.
- With our automated DevOps pipeline for their Salesforce deployment, they could accelerate their releases & build 10x faster.
- They had no more hassles of manually developing, testing, and deploying in every environment.
Value add-on
- As a trusted Salesforce & ServiceNow partner for years, we suggested the tried & tested DevOps best practice recommendation to the client. AVASOFT team instantly responds & resolves the functional issues arising in the client’s automated Salesforce deployment tool!
Tech stack
- GitLab
- Salesforce
- ServiceNow
We can take up the hectic transformation part for you! Our DevOps experts can build the CI/CD pipeline from scratch or remediate the existing deployment model based on the business needs. With a customized agile deployment workflow, your development teams could sail through the process with ease.
Do you face similar issues in the deployment model? What are you waiting for?
AVASOFT team is on its wings to assess and help you transform to the best DevOps practices for your platforms!
