Build better digital commerce with Salesforce Commerce Cloud
Personalized storefronts based on shopper behavior
Generic “customers also bought” recommendations may not reflect what a shopper is viewing or considering at that moment. We implement Salesforce Commerce Cloud to build storefronts that respond to browsing and cart activity, rather than relying only on past purchases.
With Data Cloud and Agentforce, recommendations can change based on current activity. A conversational shopping assistant can also answer product questions and add the right variant to the cart. This helps reduce the steps that can lead to cart abandonment.
What our Commerce Cloud experts do for you
Storefront Strategy & UX
Design the storefront journey from landing page to checkout based on how your shoppers browse and make purchase decisions.
Product Catalog & Merchandising Setup
Organize products, variants, and merchandising rules so shoppers can find relevant products quickly.
Checkout & Payment Configuration
Configure checkout flows and payment integrations to make the purchase process simple and reduce unnecessary steps.
AI-Powered Recommendations
Configure Data Cloud-driven recommendations that use browsing and cart activity to suggest relevant products, including cross-sell and upsell options.
Conversational Commerce Enablement
Deploy an Agentforce-powered shopping assistant that answers product and specification questions and can add items to the cart.
Order Management & Fulfillment Integration
Connect the storefront with order management and fulfillment systems so order, inventory, and shipping information stays in sync.
Commerce Cloud in action
Here are two examples of what we’ve built with Commerce Cloud, Data Cloud, and Agentforce as part of the broader storefront services we deliver.
AI-driven product recommendations at checkout
Standard “customers also bought” recommendations may not reflect what a shopper is viewing during their current session.
How it works
Data Cloud captures browsing and cart activity. Recommendation logic uses this information to adjust cross-sell and upsell suggestions at checkout based on what the shopper is currently viewing.
Conversational shopping assistant
Shoppers may leave when they cannot quickly find the right product variant or get answers to sizing and specification questions.
How it works
An Agentforce-powered storefront assistant answers product questions using catalog and specification data. It can also add the relevant product variant to the cart based on the conversation.
A simpler path from product questions to checkout can help reduce cart abandonment.
FAQs
Will real-time recommendations slow down our storefront?
No. Recommendation logic is designed to work within normal storefront performance expectations, similar to standard merchandising widgets.
Do you handle checkout and payment setup, or just the storefront front end?
Both. We configure the checkout flow and payment integrations as part of the implementation.
Can the shopping assistant complete a purchase, or just answer questions?
It can do more than answer questions. The assistant can add the relevant product variant directly to the shopper’s cart based on the conversation.
Do we need to rebuild our product catalog to use this?
No. We can work with your existing catalog structure and configure recommendations and the shopping assistant around it.
Does this connect to our order management and fulfillment systems?
Yes. We integrate the storefront with order management and fulfillment systems so order, inventory, and shipping information stays in sync.
How does this connect to our broader Data Cloud setup?
The recommendations and shopping assistant can use the customer and behavioral data captured through Data Cloud across connected Salesforce clouds.
What can we do for you
Consulting and Advisory
Conduct thorough business audits to craft tailored strategies for your success. Receive actionable insights and recommendations prioritized to meet your needs.
Platform Administration
Streamline your Salesforce operations with our expert administration services. From production releases to analytics, we ensure your platform is primed for success.
Custom Implementation
Tailor Salesforce solutions to fit your unique business requirements. Our seasoned experts guide you through seamless implementation processes aligned with your organization’s goals.
Integration
Seamlessly integrate tools to harness 360-degree customer insights. Align your marketing automation tools with Salesforce policies for enhanced data merging.