Customer
The client is a global leader in the media and entertainment industry. The company is in the expansion phase and already has more than 1050 employees in Minnesota, USA headquarters. The primary objective of the organization is to enhance the functionality of the applications and increase the resource capacity.
Challenge
- The client used ServiceNow ITSM and wanted to add an ITBM suite and increase the workflow capacity
- The existing application which the client used did not have Standard Governance Practices and transparency in the shared records and functionalities.
- They had conflicting tasks, poor communication across departments, and an unprofessional way to perform, manage and forecast the activities.
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How AVASOFT helped?
- We identified that the current process the client was using wouldn’t fit in for the ITBM Suite functionalities for standardizing governance and reporting.
- Hence, we planned and organized multiple training workshops for the client’s team to demonstrate various ITBM modules in detail.
- We explained everything about the best practices with an example and suggested ways to leverage and use the NOW platform.
- We removed the modules that wouldn’t be used for implementation and implemented the in-scope applications with agility.
- We tested, adjusted and made all the necessary changes to make the process and workflows effective fitting best for the client’s requirements.
- ServiceNow applications were implemented with their existing ITSM application by our team.
- We also worked on developing a standard plan that enables all the users preferred way of tracking the activities and completing them.
Business gain
- The client was able to align the project priorities and based on the strategic goals, they were able to make better decisions
- The achievements and the activities had transparency eventually increasing the resource capacity.
