Integrating ServiceNow Service Portal & SharePoint Portal into a unified Employee Center

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Imagine a central hub for all your employee collaborations, functional documents, events, meetups, news, and announcements.

This could save hours of browsing, drafting individual emails, cutting out irrelevant noise, and bringing back productivity among employees.

For a billion-dollar footwear brand whose success is deeply rooted in employees, communication, collaboration, intuitiveness, shared knowledge, and hyper-personalization are key things. The enhanced collaboration and productivity hours among employees result in cognitive solutions such as innovative footwear designs, creative marketing campaigns, tailored sales pitches, and service offerings to end-users.

The global employee community was frustrated by toggling between their legacy service portal for requests and SharePoint for news, announcements, and document browsing. The lack of a central hub for all their needs resulted a dip in productivity and employee satisfaction.

They strived to have everything under an umbrella!

The client decided to partner with AVASOFT to implement the one-stop ServiceNow Employee Center portal for the community!

Why the client aspired to implement Employee Center for the community?

Being a billion-dollar footwear brand, they have a huge community of 12K+ workforce. Distributing the news, announcements, and relevant documents individually or in groups was a tiresome task. Their existing SharePoint site was cumbersome, puzzled, and displayed generic information to the community. With all the information popping in, the employees became unproductive by browsing through these documents.

Orchestrating the service requests, news, announcements, functional documents, and knowledge base articles was also becoming tougher with the pile of information.

The community craved for a central hub where they can raise service requests, HR communications, share thought leadership, browse through appropriate documents, glance at personalized or functional announcements, have fun, and much more!

The client kick-started the engagement with our ServiceNow advisory services. We brainstormed with diverse leaders and end users in the community. Our experts presented the common requests and possible solutions to the executive team.

Finally, we embarked on implementing a unified ServiceNow Employee Center portal for the community!

• Integrating SharePoint into a Unified Employee Center portal
• A one-stop screen for all news, announcements, and documents
• People Directory
• A well-orchestrated content taxonomy and document management
• Custom branding
• Dynamic topic pages
• Flexible department landing pages

The best part of our ServiceNow implementations was we adhered to the OOTB features wherever possible so that the end users adopt them without any changes at the backend. This slashed their technical debts to zero and supported their future enhancements to a greater extent.

On the whole, the community could seamlessly collaborate, raise service requests, browse functional documents, directories, news & announcements, cut out irrelevant information, engage with cross-functional units, and much more!

Capabilities of our ServiceNow Employee Center portal implementation

Top use cases with our ServiceNow Employee Center for the community

Integrating the service portal & SharePoint site into a unified Employee Center offered huge returns to the community and business in terms of productivity, collaboration, and innovative solutions.

One-stop solution

Our ServiceNow consultants proposed the executive team establish a unified Employee center portal to meet the community needs. Upon integrating the SharePoint site, the admins can easily manage & update the information relevant to the departments.

Managing the diverse types of documents such as functional documentation, knowledgebase articles, news, and announcements became seamless with orchestrated content taxonomy. In addition, this enriched users with unified browsing options, dynamic topic pages, and topic-based filters on the welcome page.

Self-service CMS

The community aimed at delivering self-service document management capabilities to specific departments. Hence, we utilized the ServiceNow document management plugin to store and manage the massive document library. As the plugin leverages only the OOTB features, the admins and end users can effortlessly, upload, edit and manage the documents directly from the portal without any limitations or need for backend code changes.

Community Collaboration

Our ServiceNow experts utilized the people directory feature that helps individuals find relevant information about specific employees or departments across the global community. The users can view detailed information such as name, department, contact details, and location from the directory. This promoted cross-functional collaboration and employee engagement across the community.

Employee Satisfaction = Increase in employee retention Customer Success

Our client’s employee community saved massive work hours by cutting out the irrelevant and generic information popping out on the screen. The end users could effortlessly orchestrate and manage the brand collaterals in a single hub. Even if the creator of the document or information, leaves the organization, they could efficiently transfer the institutional knowledge to other employees. The result of unified Employee Center was impressive with the outcome of improved employee engagement, innovative footwear designs, collaborative events, and meetups.

Employee satisfaction and retention are directly proportional to customer success!

If you wish to cut down the rudimentary tasks, establish a central hub for your employee community, automate workflows, and envision a future-first ServiceNow journey, feel free to reach us!