The sudden shift in the corporate working model to remote locations has a direct impact on IT asset management (ITAM) processes. The corporate ITAM process is moving from centralized, secure, network portals to every employee’s personal device and network. This adds more responsibilities to ITAM teams in safeguarding critical business information across the employees, partners, and third parties. Managing the IT assets in legacy spreadsheets may cost huge in terms of resource sharing, data breaches, legal or software compliance violations with penalties & true-up charges.
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Let’s get to know the major change in ITAM!
1. End of controlled networks
Within the corporate network, the ITAM teams were efficiently managing users, devices, software licenses, and other assets including ITAM tools in a controlled environment. The remote working infrastructure has now pushed every employee to work with personal networks and devices that do not even have VPN software. This indicates that the responsibilities and underlying tasks of managing an organization’s sensitive data have become tedious.
Stepping forward, the ITAM team must adopt tools and resources to manage personal as well as corporate networks to support a hybrid workplace.
2. A Boom in SaaS adoption
ITAM managers were provided with the sole responsibilities of distributing software to the corporate end-users. Device-based subscriptions were purchased and were deployed on the organization’s assets with enterprise discount plans. Later, with the rise in computing power and devices connected, it has now shifted to user-based licensing. With an exponential increase in the adoption of remote work opportunities, there is a 25% increase in SaaS adoption and is believed to expand in the upcoming years. So, instead of purchasing or renewing the licenses for IaaS or PaaS products, it’s advised to modernize to the SaaS platform.
3. Usage of personal devices
Laptop resellers, service centers, and other sources of hardware reported high demands to meet the emergency asset allocation by corporates. Due to the lack of supply chains from the global market, some of the employees were forced to work on PCs to ensure business continuity. Also, some of the organizations relocated the desktop, CPU, and other supporting IT elements at the doorstep of every employee as essential needs. The process of transportation and getting acknowledgment has become tedious in the aspects of tracking & managing shipments to the end-users.
Be it your employees’ own device or organizational asset, your ITAM team has no other option than to manage the endpoints. You must take the sole responsibility of vulnerability and endpoint management beyond the organizational perimeter to mitigate cyber exposure.
YES! ITAM is no more a simple process that can be managed with spreadsheets. You can miss out on mapping of users, software, license, and other asset data which would leave you no clue of security breaches or data sharing from personal devices. As a trusted technology partner, AVASOFT has implemented customized ServiceNow ITAM portals with end-to-end workflows and processes to many corporate brands.
With the increase in complexities of ITAM processes, we’re here to deliver you hassle-free ITAM solutions for your organization on top of the Now platform!
